P/T Evening Team Leader - Arndell Park - Salary Negotiable - 12 March Start Date

  • 4pm - 8pm Monday to Thursday
  • Develop, mentor and coach a great team
  • Work for a market leader

This organisation, a leader in their industry, requires a P/T Evening Team Leader to lead and mentor a high volume, high service call centre.  Working 4pm - 8pm Monday to Thursday this position will allow you to put your previous Team Leading experience to the test.

If you are a confident person who has outstanding decision making ability and can think quickly on your feet, this role is for you...

As the Part-time evening Team Leader you will be supervising a team of up to 8 customer service representatives and 2 sales consultants. You will be helping them adhere to call times and most importantly resolving any issues or concerns the customer has.

To be successful in this role you must:

  • Have previous team leading / supervising and mentoring experience within a call centre environment
  • Have previous customer service experience in a high volume environment
  • Be highly motivated and enthusiastic
  • Show a sense of urgency in every task you complete
  • Have outstanding decision making and problem solving ability
  • Have intermediate to advance computer skills using MS Office products
  • Be able to analyse and report on call waiting, number of calls, customer satisfaction levels etc

You will be rewarded with:

  • A modern and friendly working environment
  • An organisation that recognises hard work and dedication
  • A flexible working environment
  • A team that is approachable, friendly and hardworking

PLEASE NOTE: Although this is an evening position you will be required to complete training Monday to Thursday during normal business hours (8:30am - 4:30pm) for approx 2-3 months

To apply for this position, please send your resume to jobs@activerecruitment.com.au with a brief covering letter outlining your experience.